Platform9 Blog:

Tag: troubleshooting

Recovering OpenStack Instances Due to KVM Hypervisor Downtime

By Vamsi Chemitiganti

This tutorial describes the steps for recovering¬†OpenStack instances on a Linux/KVM hypervisor due to downtime or for maintenance purpose. Requirements Two or more hypervisors running the same KVM version. They… Read More

IP Address Assignment Fails for Scientific Linux 6.x – cloud-init version 0.7.4

By Vamsi Chemitiganti

Scientific Linux 6.x EPEL supports cloud-init version 0.7.4. This version of cloud-init has two known issues related to IP assignment to virtual machines (VM). a) Parse error for ifcfg-eth0 –… Read More

vCenter Gateway Appliance Authentication Fails with an Error Retrieving Cluster or Datastore Information

By Vamsi Chemitiganti

If your Platform9 vCenter gateway virtual appliance reports a failure to pair due to an error while retrieving cluster or datastore information, this means that one of your hosts or… Read More

vCenter Gateway Appliance Authentication Fails with Insufficient Permissions

By Vamsi Chemitiganti

If your Platform9 vCenter gateway virtual appliance reports a failure to pair due to an insufficient permissions warning, this either means that the vCenter user credentials you specified to authenticate… Read More

Trouble Accessing Images in Your Image Catalog

By Vamsi Chemitiganti

If you have uploaded your virtual machine images to the designated image catalog folder on your host that’s been assigned the image catalog role, and you still don’t see those… Read More

vSphere Clusters Are Not Shown In Platform9 Authorization Wizard

By Vamsi Chemitiganti

The most common reason for this is if VMware DRS is not enabled for the cluster. Platform9 (OpenStack) requires that VMware DRS is enabled in order to work with a… Read More

Troubleshooting Guide

By Vamsi Chemitiganti

If you are observing issues with Platform9 user interface Make sure that you are using Google Chrome browser to log into Platform9. Chrome is currently the only supported browser. There… Read More

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