Transform cloud native management with Platform9 Always-On Assurance™
The only cloud native management solution that resolves 97.2% of issues before you notice a cluster problem. Experience unmatched efficiency, reliability, uptime, and support in your infrastructure modernization journey.
Trusted by leading companies
What is Always-On Assurance™?
Focus on innovation while Platform9 manages, monitors, and remediates your cloud native infrastructure using a SaaS management plane and a unique proactive-ops methodology. This works for Kubernetes, KubeVirt and Bare Metal management.
Ensure guaranteed 99.9% SLA
Rapid customized day-1 deployment
Resilience from the get-go
Maintain day-2 performance and operations
Enjoy measurable operational improvements
Our proactive-ops methodology significantly reduces your team’s operational overhead and issue resolution times, while improving your system uptime.
Prevent app outages proactively
Minimize unproductive time with automated support ticket generation
Issue Identification
Customer Submitted Spread
Architecture of Always-On Assurance™
Our unique architecture combines a SaaS management plane, 24/7 remote monitoring, alerting, automated support ticket generation, and proactive troubleshooting and resolution of customer issues.
SaaS management plane
- Integrates Prometheus for comprehensive cluster performance and health monitoring
- Offers a user-friendly portal and APIs for efficient Kubernetes cluster management
- Supports Role-Based Access Control (RBAC) for enhanced security and operational efficiency
- Features robust multi-tenancy for isolated environments, ensuring compliance and resource segregation
Catapult monitoring system
- Utilizes Cortex and Prometheus for sophisticated monitoring of Kubernetes clusters
- Provides comprehensive insights into the performance and health of Kubernetes components
- Offers scalable, long-term storage of metrics and multi-tenancy support with Cortex
- Ensures proactive issue detection and effective management of large-scale Kubernetes environments
Proactive support and log aggregation
- Aggregates logs from Platform9 components in customer environments for comprehensive analysis
- Support team uses dashboards to monitor data and detect potential issues
- Automated alerting and ticket creation in Zendesk for efficient issue tracking and resolution
- Enables preemptive issue resolution, root cause analysis, and continuous product
Data privacy and compliance
- Uses encrypted storage buckets to securely store monitoring data, emphasizing data safety and confidentiality
- Focuses log collection on management components, avoiding customer data unless with explicit consent
- Implements strict access controls and consent-based manual log collection for data security
- Regularly audits security controls to maintain compliance with enterprise standards, ensuring robust privacy and data protection
Dive deeper
Platform9’s Always-On Assurance™ is more than just a slogan; it represents a dedication to Kubernetes support through advanced technology, certified expertise, and a team of certified professionals. This whitepaper provides architectural details and enabling-technology for proactive operations.
World-class proactive support with certified expertise and collaborative culture
CKA/CKS certified
99.9%SLA
SOC2 compliant
100%CSAT
24/7 support
Ready to take action?
Enjoy the peace of mind that comes with a highly available Kubernetes environment without having to manage it yourself.