Technical Support Engineer

Platform9 engineers work on next-generation technologies that are disrupting the status-quo in the private cloud space. Our key differentiator is the time-to-value with Platform9’s approach to enabling cloud infrastructure.

We are looking for enthusiastic, highly motivated, customer-focused team players for making many more enterprises successful with their private clouds. As a Technical Support engineer, you will be responsible for technical support and consultation for Platform9’s growing customer base.. This role reports into our Sr. Manager of Customer Success.

Responsibilities

• Understand customer use cases and requirements
• Monitor customer deployments and proactively identify problems
• Proactively communicate with customers regarding their private cloud deployments
• Address customer support questions and respond with solutions.
• Represent the voice of our customers internally to the Platform9 product team, help influence product roadmap
• Build tools and services that enable measurement of our customer support process and improve customer success
• Contribute to documentation around troubleshooting and feature details
• Communicate best practices, reference architectures and other training material to customers

As a key member of our team, you will have the opportunity for technical growth and to make a significant contribution to the growth of enterprise private clouds across the globe

Minimum Requirements

• Excellent verbal and written skills
• Proactive, energetic, and loves a challenge
• Good knowledge of Linux/Unix Systems
• Basic understanding of virtualization and container technologies like VMware, KVM and Docker
• Enjoy discovering customer use cases, identifying gaps and resolving issues in the product

Preferred Qualifications

• Passion for cloud technologies
• Knowledge of cloud management products. OpenStack knowledge is a plus
• Good understanding of networking, storage and security concepts
• Programming proficiency in any one language: python, javascript, C/C++, java, ruby, golang, C#
• 2+ years of client interaction experience

Please submit your resume to job-custsuccess@platform9.com with the subject “Technical Support Engineer” or apply below.