Technical Support Engineer

Platform9 engineers work on next-generation technologies that are disrupting the status-quo in the private cloud space. Our key differentiator is the time-to-value with Platform9’s approach to enabling cloud infrastructure.

We are looking for enthusiastic, highly motivated, customer-focused team players for making many more enterprises successful with their private clouds. As a Technical Support engineer, you will be responsible for technical support and consultation for Platform9’s growing customer base.. This role reports into our Sr. Manager of Customer Success.

Responsibilities

  • Understand customer use cases and requirements
  • Monitor customer deployments and proactively identify problems
  • Proactively communicate with customers regarding their private cloud deployments
  • Address customer support questions and respond with solutions.
  • Represent the voice of our customers internally to the Platform9 product team, help influence product roadmap
  • Build tools and services that enable measurement of our customer support process and improve customer success
  • Contribute to documentation around troubleshooting and feature details
  • Communicate best practices, reference architectures and other training material to customers

As a key member of our team, you will have the opportunity for technical growth and to make a significant contribution to the growth of enterprise private clouds across the globe

Minimum Requirements

  • Excellent verbal and written skills
  • Proactive, energetic, and loves a challenge
  • Good knowledge of Linux/Unix Systems
  • Basic understanding of virtualization and container technologies like VMware, KVM and Docker
  • Enjoy discovering customer use cases, identifying gaps and resolving issues in the product

Preferred Qualifications

  • Passion for cloud technologies
  • Knowledge of cloud management products. OpenStack knowledge is a plus
  • Good understanding of networking, storage and security concepts
  • Programming proficiency in any one language: python, javascript, C/C++, java, ruby, golang, C#
  • 2+ years of client interaction experience

Please submit your resume to job-custsuccess@platform9.com with the subject “Technical Support Engineer” or apply below.

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