Murano Environment Stuck in "Deleting" Status

Problem

  • A Murano environment is stuck in a "deleting" status.
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  • After some time, the environment is shown to be in a "delete failure" status.
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  • The underlying Heat stack and its associated resources still exist.
  • In /var/log/murano/murano-engine.log (on the Platform9 Management Plane), the following is observed.
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Environment

  • Platform9 Managed OpenStack - v3.8.0 and Higher
  • Murano
  • Heat

Cause

The underlying package and/or the particular version of that package which was leveraged for environment creation no longer exists; the package was either deleted, or a newer version has been uploaded.

Resolution

  1. Abandon the Murano environment.
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  1. List all nested resources for the associated Heat stack.
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The stack name typically corresponds to the name of the Murano environment. For further guidance, please reference Identifying Heat Stack Associated with Murano Environment.

  1. Delete the Heat stack.
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  1. Confirm that the Heat stack was successfully deleted along with its associated resources.
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Example:

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The resource list should return no results if all resources have successfully been deleted.

  1. Confirm that the Murano environment was successfully deleted.
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Additional Information

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