Transform private cloud management with Platform9 Always-On Assurance™
The only private cloud management solution that resolves issues before you notice a cluster problem. Experience unmatched efficiency, reliability, uptime, and support in your infrastructure modernization journey.
Trusted by leading companies
What is Always-On Assurance™?
Focus on innovation while Platform9 manages, monitors, and remediates your private cloud infrastructure using a SaaS management plane and a unique proactive-ops methodology.
Ensure guaranteed 99.9% SLA
Using remote monitoring, auto-alert and auto-ticket generation, and proactive troubleshooting integrated with our support systems.
Rapid customized day-1 deployment
Guided onboarding is perfectly tailored to your specific infrastructure environment and business needs. Successfully navigate adoption regardless of internal expertise.
Resilience from the get-go
Automated backup, archival, and recovery strategies. Regular fire drills to validate backup processes.
Maintain day-2 performance and operations
SaaS management enables automated scaling, seamless upgrades, and fine-grained RBAC and zero-trust policies. Maintain optimized performance post-deployment.
Enjoy measurable operational improvements
Our proactive-ops methodology significantly reduces your team’s operational overhead and issue resolution times, while improving your system uptime.
Prevent app outages proactively
97.2% of issues resolved without customer escalation
Minimize unproductive time with automated support ticket generation
64.5% of customer issues are proactively detected and tickets created automatically
Issue Identification
Customer Submitted Spread
Architecture of Always-On Assurance™
Our unique architecture combines a SaaS management plane, 24/7 remote monitoring, alerting, automated support ticket generation, and proactive troubleshooting and resolution of customer issues
SaaS management plane
- Integrates Prometheus for comprehensive cluster performance and health monitoring
- Offers a user-friendly portal and APIs for efficient Kubernetes cluster management
- Supports Role-Based Access Control (RBAC) for enhanced security and operational efficiency
- Features robust multi-tenancy for isolated environments, ensuring compliance and resource segregation
Catapult monitoring system
- Utilizes Cortex and Prometheus for sophisticated monitoring of Kubernetes clusters
- Provides comprehensive insights into the performance and health of Kubernetes components
- Offers scalable, long-term storage of metrics and multi-tenancy support with Cortex
- Ensures proactive issue detection and effective management of large-scale Kubernetes environments
Proactive support and log aggregation
- Aggregates logs from Platform9 components in customer environments for comprehensive analysis
- Support team uses dashboards to monitor data and detect potential issues
- Automated alerting and ticket creation in Zendesk for efficient issue tracking and resolution
- Enables preemptive issue resolution, root cause analysis, and continuous product
Data privacy and compliance
- Uses encrypted storage buckets to securely store monitoring data, emphasizing data safety and confidentiality
- Focuses log collection on management components, avoiding customer data unless with explicit consent
- Implements strict access controls and consent-based manual log collection for data security
- Regularly audits security controls to maintain compliance with enterprise standards, ensuring robust privacy and data protection
Dive deeper
Platform9’s Always-On Assurance™ is more than just a slogan; it represents a dedication to Kubernetes support through advanced technology, certified expertise, and a team of certified professionals. This whitepaper provides architectural details and enabling-technology for proactive operations.
World-class proactive support with certified expertise and collaborative culture
All Kubernetes support engineers are CKA certified, ensuring skilled problem-solving
Half of the team holds CKS certifications, bolstering capability in critical security aspects of Kubernetes
A dedicated support team collaborates closely with the engineering team for efficient problem resolution
Customer-centric service focuses on empathy and understanding, guiding clients through issues and onboarding, fostering satisfaction and trust
CKA/CKS certified
99.9%SLA
SOC2 compliant
100%CSAT
24/7 support
Ready to take action?
Enjoy the peace of mind that comes with a highly available Kubernetes environment without having to manage it yourself.