Resetting RabbitMQ Database Caused Complete Host Disconnection from Management Plane

Problem

  • All hosts were disconnected from the management plane due to the absence of the bbslave user, which is required to authenticate with the RabbitMQ database.

Hostagent.logs
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Rabbitmq.logs
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  • No users were present on rabbitmq db
User listing
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Environment

  • Platform9 Managed Edge Cloud - v5.3

Cause

  • The following commands performed on rabbitmq db wiped off all the users, which makes all the hosts not able to authenticate with management plane.
Destructive commands
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Resolution

  • The way out from the situation is to perform same version upgrade of the management plane.
  • The upgrade process restores default RabbitMQ users and permissions, allowing full recovery.

Additional Information

  • Do not make any modifications to the databases without consulting Platform9 Support or referring to the official Platform9 documentation.

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