Last Updated July 6, 2021

Platform9 Systems, Inc. (“Platform9,” “we,” or “us”) is committed to protecting your online privacy. We have designed our website (, and, the “Website”), as well as our on-premise software and cloud-based applications (collectively, the “Service”)  to minimize the amount of personal data that you, the individual user of the Website or Service (“You” or “User”) must submit in order to use the Website and/or Service. 

By accessing or using the Website and/or Service you agree to the collection, use, and transfer of personal data according to the terms of this Privacy Policy (this “Policy”). This Policy describes how we collect, store, and use information, as well as the scope and purpose of doing so. If you do not agree to these terms, please do not access or use the Website or Service.

Information We Collect and for What Purpose

Information you provide to us. When you contact us by e-mail or through a contact form on the Website, we collect the information you provide, including e-mail address, name, and telephone number, if applicable and store such information in order to answer your questions or respond to your request or to contact you regarding our products and services. 

Information collected via cookies and other technology. If you browse the Website or register or otherwise submit information to us, we collect the data that your browser transmits to our server, including:

– Date and time of the request

– Time zone difference to Greenwich Mean Time (GMT)

– Access status / HTTP status code

– each transmitted amount of data

– IP address

– Referring website 

– Browser type

– Operating system and its interface

– Language and version of the browser software; 

– city-level location information (in anonymous form); and

– other session attributes.

In addition to the data listed above, cookies are stored on your computer when you browse the Website. We use cookies primarily to determine how visitors engage with the Website (e.g., the pages you view, the links you click, how frequently you access the Website, the number of visits over time, etc.).  Cookies are small text files that are stored on your hard drive or assigned to your web browser that enable us to enhance your experience of the Website. Cookies cannot run programs or transmit viruses to your computer. They serve to make the Website more user-friendly and effective overall.

We may also use clear gifs in HTML-based emails sent to our Users or other contacts in order to track which emails are opened and which links are clicked by recipients. This information allows for more accurate reporting and improvement of the Website, the Service and our marketing efforts. We may also collect analytics data, or use third-party analytics tools, to help us measure traffic and usage trends of the Website and Service. These tools collect information sent by your browser or mobile device, including the pages you visit, your use of third party applications, and other information that assists us in analyzing and improving the Website and Service. Although we do our best to honor the privacy preferences of our Users, we are not able to respond to Do Not Track signals from your browser at this time, as we believe that there is no consistent industry standard for how to respond to Do Not Track browser settings.

The only way to completely “opt out” of the collection of any information through cookies or other tracking technology is to actively manage the settings on your browser or mobile device. Please refer to your browser’s or mobile device’s technical information for instructions on how to delete and disable cookies, and other tracking/recording tools. (To learn more about cookies, clear gifs/web beacons and related technologies and how you may opt-out of some of this tracking, you may wish to visit one or more of the following sites:

Information collected by third-party advertising networks. We may permit third party ad networks, social media companies, and other third party services to collect information about browsing behavior from visitors to our Website through cookies, social plug-ins, or other tracking technology. We may permit third party online advertising networks to collect information about your use of our Website over time so that they may display ads that may be relevant to your interest in our Service on other websites or services. Typically, the information is collected through cookies or similar tracking technologies. 

Information collected when you use the Service. In order to use the Service, a User must create an account with us and provide us with his or her name, email address, a password, and in some cases a phone number. We also collect the IP address from which he or she logs into the Service each time, as well as  the host name, IP address, and hardware MAC address for each endpoint on the network of a customer using the Service. We use such information, as well as non-personally identifiable metadata about a customer’s network exclusively for the purpose of providing the Service to our Users.

Platform9 Managed Kubernetes Plans: For customers that join the Platform9 Managed Kubernetes Plans (e.g., Freedom, Growth Plan and/or Enterprise Plan), we collect Service usage data, which includes data and information related to your activities while using the Service (e.g., log in events, account usage metrics, user specific information) (together, “Usage Data”). Platform9 will use Usage Data to provide and improve the Service, to provide Service support, to offer helpful information (e.g., insights, hints and tips) related to improving your use of the Service, and to contact you and/or your organization with opportunities about Platform9’s products and services including to upgrade your plan and account through a range of communication channels including but not limited to email and digital advertising where we have obtained your consent or where otherwise permitted under applicable law.

Sharing of Your Information

We may share information about you in the instances described below. For further information on your choices regarding your information, see the “Choices About Your Information” section below.

We may share your personal information with:

  • Third-party vendors and other service providers that perform services on our behalf, as needed to carry out their work for us, which may include identifying and serving targeted advertisements, billing, payment processing, or analytics services;
  • Our business partners who offer a service to you jointly with us, or who partner with us to provide the Service to you;
  • Other affiliates for purposes consistent with this Policy;
  • Other parties in connection with a strategic transaction, such as a merger, sale of company assets or shares, reorganization, financing, change of control or acquisition of all or a portion of our business by another company, or in the event of a bankruptcy or related or similar proceedings; and
  • Third parties as required by law or subpoena or if we reasonably believe that such action is necessary to (a) comply with the law and the reasonable requests of law enforcement, (b) enforce our Terms of Use or to protect the security or integrity of the Website or Service, and/or (c) exercise our rights or legitimate business interests or those of our business partners, customers, or users.

Choices About Your Information

You can stop receiving promotional email communications from us by clicking on the “unsubscribe” link provided in such communications. We make every effort to promptly process all unsubscribe requests. You may not opt out of Service-related communications (e.g., account verification, information about your orders, changes/updates to our products or features of the Service, technical and security notices), however we encourage Users to limit the use of personally-identifiable information when creating authentication credentials for the Service.

If you are a User, you may modify or delete your information by logging into your account. If you have any questions about reviewing, modifying or deleting your information, you can contact us directly at

How We Store and Protect Your Information

Location of Your Information. Your information collected through the Website or Service may be stored and processed in the United States (US) or in any other country in which Platform9 or its subsidiaries, affiliates or service providers maintain facilities. If you are located in the European Union (EU) or other regions with laws governing data collection and use that may differ from US law, please note that we may transfer information, including personal information, to a country and jurisdiction that does not have the same data protection laws as your jurisdiction, and you consent to the transfer of information to the US or any other country in which Platform9 or its parent, subsidiaries, affiliates or service providers maintain facilities and to the use and disclosure of information about you as described in this Privacy Policy. 

Security of Your Information. Platform9 takes the security of your information very seriously and uses physical, administrative, and technological safeguards to preserve the integrity and security of all information collected through the Service, including the safeguards described in our Security Whitepaper. However, no security system is impenetrable, and we cannot guarantee the security of our systems. If any information under our control is compromised as a result of a breach of security, Platform9 will take reasonable steps to investigate the situation and where appropriate, notify those individuals whose information may have been compromised and take other steps, in accordance with any applicable laws and regulations.

Children’s Privacy

Platform9 does not knowingly collect or solicit any information from anyone under the age of 18 or knowingly allow such persons to register as Users. If we learn that we have collected personal information from a child under age 18, we will delete that information as quickly as possible. If you believe that we might have any information from a child under 18, please contact us at

Links to Third-Party Sites and Service

The Website and Service may integrate with or contain links to other third party sites and services. We are not responsible for the practices employed by third party websites or services embedded in, linked to, or linked from the Website or Service, and your interactions with any third-party website or service are subject to that third party’s own rules and policies.

Changes to this Policy

We may modify or update this Policy from time to time to reflect the changes in our business and practices, so you should review this page periodically. When we change the Policy in a material manner we will update the ‘last updated’ date at the top of this page. Such changes will be effective as of the earlier of (i) 10 days from such date, and (ii) the first date of your continued use of the Website or Service after such date.

How to Contact Us

If you have any other questions about this Privacy Policy you may contact us at

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