Get Support Bundle from Disconnected Host
Problem
There is a need to gather a Support Bundle from a Host which is not connected to the Management Plane & unable to retrieve bundles via pf9-hostagent or sidekick.
Environment
- Platform9 Managed Kubernetes - All Versions
Procedure
Need to run the two commands(datagather and upload) below from the host:
1. Generate a support bundle
The commands below will generate the bundle, saved as /tmp/pf9-support.tgz.
Starting PMK 5.10.2 and above versions, the generated support bundle will be gpg encrypted. /tmp/pf9-support.<GPG>.gpg
- python v3.6 and 3.9
x
# sudo -u pf9 LD_LIBRARY_PATH="/opt/pf9/python/pf9-lib:${LD_LIBRARY_PATH}" PYTHONPATH="/opt/pf9/python/lib/python3.9:${PYTHONPATH}" /opt/pf9/hostagent/bin/python /opt/pf9/hostagent/lib/python3.9/site-packages/datagatherer/datagatherer.py# sudo -u pf9 LD_LIBRARY_PATH="/opt/pf9/python/pf9-lib:${LD_LIBRARY_PATH}" PYTHONPATH="/opt/pf9/python/lib/python3.6:${PYTHONPATH}" /opt/pf9/hostagent/bin/python /opt/pf9/hostagent/lib/python3.6/site-packages/datagatherer/datagatherer.py2. Upload the support bundle
Please reach out to Platform9 support team for further instruction on how to upload the support bundle.
Was this page helpful?