Error Sending Support Request For SSO Users

Problem

Users logged in via SSO in Clarity UI are unable to submit a Support Request as the 'email' value is invalid.

{“error”: “RecordInvalid”,“description”: “Record validation errors”,“details”: {“requester”: [     {“description”: “Requester: Email: [User Name] is not properly formatted”     }   ] }}

Environment

• Clarity UI
• SSO Login

Resolution

Currently, this is a known bug and the Platform9 Engineering Team is actively working on a fix and is tracked on JIRA