Platform9 Support Feed

Read our customers’ feedback after working with our industry-leading 100% CKA support team.

Identifiable company and individual details have been removed unless permission was provided.

Ticket #135419 Rating: Good - I'm satisfied Feedback from: System Engineer, Retailer, >100K employees Comment: Chinmay did an EXCELLENT job providing customer support to me on this issue. I contacted him regarding a specific issue, cleaning up stranded items in our system installation, but he went above and beyond by working with us to complete resolution of the broader issue. In this case, he identified that, separate from the initial event that caused us to reach out, he saw that we were facing an issue around the cinder lvm volume role. He tracked the issue down and determined it to be a bug in the UI which had been resolved in the newer version of UI. This would have been impossible for us to diagnose on our own, but moreover the fact that Chinmay provided excellent customer support upon our initial contact caused this issue to be identified early, saving time and quite a bit of effort spent on our side prior to opening a new case on this additional issue. I want to thank Chinmay for his help.
Ticket #135418 Rating: Good - I'm satisfied Feedback from: Software Architect, Fintech, 100-500 employees Comment: Rene and Akhil John were both very responsive. We had to change the deployment time at the last moment and they were able to support this with no issue.
Ticket #135417 Rating: Good - I'm satisfied Feedback from: DevOps Lead, Fintech, 50-100 employees Comment: Engineer really explained the issue with relevant logs and suggested solution for it. Im satisfied with the quick response.
Ticket #135416 Rating: Good - I'm satisfied Feedback from: Senior Devops Engineer, Tech Startup, 50-100 employees Comment: Useful support to trackdown volume attachement issue in error situations
Ticket #135415 Rating: Good - I'm satisfied Feedback from: Senior DevOps Engineer, Storage Cloud Solutions Leader, 100-500 employees Comment: Useful support to trackdown volume attachment issue in error situations
Ticket #135414 Rating: Good - I'm satisfied Feedback from: DevOps Lead, Electronic Design Company, 100-500 employees Comment: Engineer really explained the issue with relevant logs and suggested solution for it. Im satisfied with the quick response.
Ticket #135413 Rating: Good - I'm satisfied Feedback from: DevOps Team, Leasing Company, 100-500 employees Comment: Rene and Akhil John were both very responsive. We had to change the deployment time at the last moment and they were able to support this with no issue. Thanks
Ticket #135412 Rating: Good - I'm satisfied Feedback from: DevOps Lead, Global Networking Leader, >10,000 employees Comment: Always quick to jump in and help in resolving the issue
Ticket #135411 Rating: Good - I'm satisfied Feedback from: Systems Engineer, Retailer, <100,000 employees Comment: Chinmay went above and beyond helping with my issue. Even after I thought the problem was resolved, he noticed artifact that still needed to be addressed, and he was right - there were issues that blocked me from proceeding, and the fact that Chinmay stayed with me through the entire process until we both confirmed resolution helped bring the issue towards resolution quickly. Chinmay makes me glad to be working with Platform9 due to the support, expertise, and issue ownership demonstrated here.
Ticket #135410 Rating: Good - I'm satisfied Feedback from: Senior DevOps Engineer, Storage Cloud Solutions Leader, 100-500 employees Comment: Thanks. It was a problem triggered by us (disk space issue) and support helped tracking it down to root cause and having a fast resolution
Ticket #135409 Rating: Good - I'm satisfied Feedback from: Cloud Solutions Architect, Financial Technology Company , 60,000 employees Comment: Support team joined in-progress call and Chinmay was instrumental in addressing the issue.
Ticket #135408 Feedback from: DevOps Team, European Retailer, <75,000 employees Rating: Good - I'm satisfied Comment: Rapid professional response ... very happy. Couldn't have been done better - big thumbs up for Ankhil
Ticket #135407 Rating: Good - I'm satisfied Feedback from: Openstack Engineer, Cloud Computing Company, 6, 000 employees Comment: quick response from Chaitanya to resolve my issue. Thanks
Ticket #135406 Feedback from: Senior DevOps Engineer, Storage Cloud Solutions Leader, 100-500 employees Rating: Good - I'm satisfied Comment: Thank you for the efficient support !
Ticket #135405 Rating: Good - I'm satisfied Feedback from: DevOps team, Full-service Real Estate Broker, 3,000 employees Comment: The support team was communicative and the upgrade proceeded without a hitch. Thank you!
Ticket #135404 Rating: Good - I'm satisfied Feedback from: SAP Basis Administrator, Media and Entertainment Company, 10,000 employees Comment: As always, Platform9 support went above and beyond. I received a response almost immediately from P9 and despite not being a critical issue, it was resolved in less than a day.
Ticket #135403 Rating: Good - I'm satisfied Feedback from: Principal System Engineer, Photo Sharing and Printing Company, 100-500 employees Comment: I really appreciate Chaitanya working on this issue until there was a successful resolution. I'm sure it wasn't an easy problem and I really appreciate his perseverance and keeping me up to date along the way. Thanks!!!
Ticket #135402 Rating: Good - I'm satisfied Feedback from: Director, Beverage Retailer, <250,000 employees Comment: Matt was very knowledgeable and professional, helped me determine the root cause of the issue and provided me with recovery steps in short order. 5/5, would troubleshoot again.
Ticket #135401 Rating: Good - I'm satisfied Feedback from: Sr. Devops Engineer, Cybersecurity and Aystems Management Company, 2,000 employees Comment: I feel like I'll say this every time... Platform9 support is among the best we have ever and maybe will ever receive. We recently fork-lifted our entire datacenter and moved to a new location. Platform9 was reaching out within the hour to ask about the systems going down. When we brought the systems back up, we noticed some information being mis-reported in Clarity and contacted support to ensure the deployment was safe to bring up. On a Sunday afternoon, Chinmay investigated our hosts and confirmed the issue was one that already had an internally tracked issue as a visual reporting bug. We brought our systems up and were operational on Monday. We have received nothing less than stellar support from Platform9, and it really feels like their Support team is an extension of our own.
Ticket #135400 Rating: Good - I'm satisfied Feedback from: Data Transformation Program Lead, Supply Chain Company, 2,000 employees Comment: Eloy provided excellent support. Didnt stop till the issue was resolved.
Ticket #135399 Rating: Good - I'm satisfied Feedback from: DevOps Infrastructure Engineer, European Retailer, <75,000 Comment: good response - Platform9 support team pointed me at the solution before either me or swiftstack support good jobs guys - I am updating our in-house documentation to make sure we don't "lose" this solution again
Ticket #135398 Rating: Good - I'm satisfied Feedback from: Principal System Engineer, Photo sharing and printing company, 100-500 employees Comment: Excellent help as always from your support team. Much appreciated, Sanchit!
Ticket #135397 Rating: Good - I'm satisfied Feedback from: Principal System Engineer, Photo Sharing and Printing Company, 100-500 employees Comment: Thanks for the quick turnover. Much appreciated!
Ticket #135396 Rating: Good - I'm satisfied Feedback from: Solution Architect Applications, Computer Consultant, 201-500 employees Comment: Responses were prompt and to-the-point
Ticket #135395 Rating: Good - I'm satisfied Feedback from: DevOps Team, Image and Media Company, 10,000 employees Comment: Very helpful support, appreciate the efforts by support team
Ticket #135394 Rating: Good - I'm satisfied Feedback from: Senior System Administrator, Computer Software Company, 9,000 employees Comment: Good service as problem was resolved in no time with correct identification of root cause

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