> For the complete documentation index, see [llms.txt](https://platform9.com/kb/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://platform9.com/kb/pmo/solution/users-cant-login-after-mfa-is-disabled.md).

# Users Can't Login After MFA Is Disabled

## Problem

A user with MFA enabled cannot login, if the MFA is disabled by admin.

## Environment

* Platform9 Managed OpenStack - v4.0 and Higher

## Cause

This is a known bug and currently being tracked internally. This issue will be fixed in the Stein release of KeyStone and will be available in version 5.0 of the management plan.

## Resolution

A workaround for this issue is to re-apply MFA for the user with an admin account.


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