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Used Old Installer to Authorize Host "Error Authorizing Host. Please Contact Support

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Problem

An attempt to authorize a new host using an installer that was downloaded prior to an upgrade of the Management Plane's current version causes the following error to appear in the Clarity UI: "Error Authorizing Host. Please Contact Support"

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Environment

  • Platform9 Managed OpenStack - All Versions

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Cause

The installer from the previous version of Platform9 Managed OpenStack on the Management Plane will not contain the correct packages to properly authorize.

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Resolution

  1. Deauthorizearrow-up-right the host.

  2. Uninstall the existing version of Hostagent.

# sudo apt-get purge pf9-hostagent

  1. Download a fresh installer packagearrow-up-right from the Clarity UI.

  2. Install the new package on the host and authorize from the UI as normal.

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