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Unable To Set Password For Registered Account Using "Set Password" Link Received on Email-ID

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Problem

Unable to set the password for User created in Platform9 Managed OpenStack environment using the set password link received in user's email address.

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Environment

  • Platform9 Managed OpenStack - All Versions.

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Cause

  • At the time of user creation in the PMO environment the admin has option to set the password for user or request user to set the password for himself by sending an activation link to the user's registered email address.

Screen_Shot_2021-01-22_at_2.26.31_PM.png
Screen_Shot_2021-01-22_at_2.26.31_PM.png

  • The set password link is valid for only 24 hours after the initial notification is sent.

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Resolution

Once the link expires the user will be redirected to a page with the option to request the set password link again for activation after clicking on the "Set Password" link in email. Also the user can select the forgot password option provided on their login page to set a new password.

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