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Murano Environment Stuck in "Deleting" Status

Problem

  • A Murano environment is stuck in a "deleting" status.

$ openstack environment show MuranoTest -c name -c status
+------------------+----------------------------------+
| Field            | Value                            |
+------------------+----------------------------------+
| id               | 868d8d6356974db5b5e6d6588a8c527e |
| name             | MuranoTest                       |
| status           | deleting                         |
+------------------+----------------------------------+

  • After some time, the environment is shown to be in a "delete failure" status.

$ openstack environment show MuranoTest -c name -c status
+------------------+----------------------------------+
| Field            | Value                            |
+------------------+----------------------------------+
| id               | 868d8d6356974db5b5e6d6588a8c527e |
|name              | MuranoTest                       |
| status           | delete failure                   |
+------------------+----------------------------------+

  • The underlying Heat stack and its associated resources still exist.

  • In /var/log/murano/murano-engine.log (on the Platform9 Management Plane), the following is observed.

Environment

  • Platform9 Managed OpenStack - v3.8.0 and Higher

  • Murano

  • Heat

Cause

The underlying package and/or the particular version of that package which was leveraged for environment creation no longer exists; the package was either deleted, or a newer version has been uploaded.

Resolution

  1. Abandon the Murano environment.

  1. List all nested resources for the associated Heat stack.

Note

The stack name typically corresponds to the name of the Murano environment. For further guidance, please reference Identifying Heat Stack Associated with Murano Environment.

  1. Delete the Heat stack.

  1. Confirm that the Heat stack was successfully deleted along with its associated resources.

Example:

Note

The resource list should return no results if all resources have successfully been deleted.

  1. Confirm that the Murano environment was successfully deleted.

Additional Information

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