Murano Environment Stuck in "Deleting" Status

Problem

• A Murano environment is stuck in a "deleting" status.

Sample

$ openstack environment show MuranoTest -c name -c status
+------------------+----------------------------------+
| Field            | Value                            |
+------------------+----------------------------------+
| id               | 868d8d6356974db5b5e6d6588a8c527e |
| name             | MuranoTest                       |
| status           | deleting                         |
+------------------+----------------------------------+

• After some time, the environment is shown to be in a "delete failure" status.

Sample

$ openstack environment show MuranoTest -c name -c status
+------------------+----------------------------------+
| Field            | Value                            |
+------------------+----------------------------------+
| id               | 868d8d6356974db5b5e6d6588a8c527e |
|name              | MuranoTest                       |
| status           | delete failure                   |
+------------------+----------------------------------+

• The underlying Heat stack and its associated resources still exist.

• In /var/log/murano/murano-engine.log (on the Platform9 Management Plane), the following is observed.

None

DEBUG murano.engine.package_loader [-] There are no packages matching filter {'catalog': True, 'version': [u'eq:0.0.0'], 'fqn': u'io.murano.apps.generated.[PACKAGE_NAME]'} _get_definition /opt/pf9/murano/lib/python2.7/site-packages/murano/engine/package_loader.py:211...ERROR murano.common.engine NoPackageFound: Package "io.murano.apps.generated.[PACKAGE_NAME]" is not found

Environment

• Platform9 Managed OpenStack - v3.8.0 and Higher

• Murano

• Heat

Cause

The underlying package and/or the particular version of that package which was leveraged for environment creation no longer exists; the package was either deleted, or a newer version has been uploaded.

Resolution

1. Abandon the Murano environment.

Command

$ openstack environment delete --abandon [NAME/UUID]

1. List all nested resources for the associated Heat stack.

Command

$ openstack stack resource list -n 5 [NAME/UUID]

Note

The stack name typically corresponds to the name of the Murano environment. For further guidance, please reference Identifying Heat Stack Associated with Murano Environment.

1. Delete the Heat stack.

Command

$ openstack stack delete [NAME/UUID]

1. Confirm that the Heat stack was successfully deleted along with its associated resources.

Command

$ openstack stack show [NAME/UUID] -c stack_status
$ openstack stack resource list -n 5 [NAME/UUID]

Example:

Example

$ openstack stack show 868d8d6356974db5b5e6d6588a8c527e -c stack_status
| stack_status | DELETE_COMPLETE

Note

The resource list should return no results if all resources have successfully been deleted.

1. Confirm that the Murano environment was successfully deleted.

Command

$ openstack environment show [NAME/UUID]

Additional Information

• Platform9 - Murano Overview

• OpenStack Docs: Installing the OpenStack command-line Clients