> For the complete documentation index, see [llms.txt](https://platform9.com/kb/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://platform9.com/kb/pmo/solution/accessing-instance-console-fails-for-redirected-requests-to-seco.md).

# Accessing Instance Console Fails From Primary Region

## Problem

While accessing the instance console from primary region for an instance launched in the secondary region, the UI redirect never completes and the console fails to load. Console access works when it is accessed directly from the secondary region's UI.

## Environment

* Platform9 Managed OpenStack - All versions
* Clarity UI

## Cause

* During redirection from primary to secondary region UI, the authentication cookie gets blocked by the browser.

## Resolution

* To remediate this, all the relevant region URL(s) must be allowed from the browser's `Privacy & Security` settings.

**In Firefox:**

* Go to `Settings -> Privacy and Security` .

<figure><img src="/files/TlkYsRZiaqhYYz7Hvk5P" alt=""><figcaption></figcaption></figure>

* Under the `Cookies and Site Data` section, select `Manage Exceptions` and add all the primary and secondary region URLs.

<figure><img src="/files/xTZJfHUOuHxS6mMr74Wc" alt=""><figcaption></figcaption></figure>

**In Chrome:**

* Go to `Settings -> Privacy and Security` .
* Under the `Third-party Cookies` section, hover down to `Allowed to use third party cookies` section and `add` all the primary and secondary region URLs.

<figure><img src="/files/xRZ6OBKFY7j6aln5oPfr" alt=""><figcaption></figcaption></figure>


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