> For the complete documentation index, see [llms.txt](https://platform9.com/kb/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://platform9.com/kb/pmo/how-to/sso-users-have-email-field-on-support-form.md).

# SSO Users Have "Email" Field on Support Form

## Problem

A superfluous "Email" field is presented to SSO users when attempting to submit a support request in the Clarity UI.

<figure><img src="https://3413721029-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F8o9pwjt91cVZOj58RUXj%2Fuploads%2Fgit-blob-7ace9229b7a99793e7eda230ea30d27a8df55dcc%2F1623345604.png?alt=media" alt="Screen_Shot_2020-11-25_at_11.42.42_AM.png"><figcaption><p>Screen_Shot_2020-11-25_at_11.42.42_AM.png</p></figcaption></figure>

## Environment

* Platform9 OpenStack - All Versions
* Clarity UI

## Cause

A bug was introduced that prevents this field from being hidden as it is automatically populated on submission.

## Resolution

A bug report has been created and the proper resolution is currently being investigated. We will update this article with more information as it becomes available.


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