# Solution Article Template

### Problem

{% hint style="info" %}
< A list of observable facts that characterize the undesirable behavior, starting with the most obvious and customer-identified, but continuing with those identified during the diagnostic process. Error messages, Bug references (link to Launchpad), log file entries, and behavior different than expected are all candidate symptoms. >
{% endhint %}

### Environment

* Private Cloud Director Virtualization - v2025.4 and Higher
* Private Cloud Director Kubernetes – v2025.4 and Higher
* Self-Hosted Private Cloud Director Virtualization - v2025.4 and Higher
* Self-Hosted Private Cloud Director Kubernetes - v2025.4 and Higher

{% hint style="info" %}
< The hardware, software, environmental conditions, and recent changes that are associated with this particular problem and resolution. Generally, our company’s product and/or product components are listed first. It’s OK for the environment to partially overlap with product category metadata. >
{% endhint %}

### Cause

{% hint style="info" %}
\<The reason for the problem, if known.>
{% endhint %}

### Diagnostics

{% hint style="info" %}
\<Commands/Logs to identify /confirm the issue>
{% endhint %}

### Resolution

{% hint style="info" %}
< A numbered series of steps to resolve the problem, if known.>
{% endhint %}

### Validation

* If these steps prove insufficient to resolve the issue, reach out to the [Platform9 Support Team](https://support.platform9.com/hc/en-us) for additional assistance.

### Additional Information

{% hint style="info" %}
< Links to supporting documentation, caveats, or other helpful background information that’s not strictly a problem, environment, cause, or resolution. >
{% endhint %}


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