ARS Login Failed: pf9 Account or Password is Expired

Problem

• Unable to get SSH access though ARS is enabled for the hosts.

• SSH access asks for a password for the pf9 user.

• Error shows below messages while trying to access.

SSH to Hosts: Error messages

Your account has expired; please contact your system administrator

OR

WARNING: Your password has expired.
You must change your password now and login again!

Environment

• Platform9 - All Managed Offering Products

Cause

Either password or account is expired for pf9 user, as user account and password expiration limit is set and expired already.

Resolution

• Check the expiration date set for pf9 user using chage command shown below:

Chage to check expiration

# chage -l pf9
Last password change : Mar 13, 2022
Password expires : Jun 13, 2022
Password inactive : Jun 13, 2022
Account expires : Jun 13, 2022
Minimum number of days between password change : 0
Maximum number of days between password change : 99999
Number of days of warning before password expires : 7

• Change password using chage

Chage command

# chage -m 0 -M 99999 -E -1 pf9    //for account to never expire

OR
# chage --help    //explore chage flags

• Verify the change

After limit updation

# chage -l pf9
Last password change : Mar 13, 2022
Password expires : never
Password inactive : never
Account expires : never
Minimum number of days between password change : 0
Maximum number of days between password change : 99999
Number of days of warning before password expires : 7