> For the complete documentation index, see [llms.txt](https://platform9.com/kb/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://platform9.com/kb/generic/frequently-asked-questions/get-bundle-from-disconnected-host.md).

# Get Support Bundle from Disconnected Host

## Problem

There is a need to gather a Support Bundle from a Host which is not connected to the Management Plane & unable to retrieve bundles via pf9-hostagent or sidekick.

## Environment

* Platform9 Managed Kubernetes - All Versions

## Procedure

Need to run the two commands(datagather and upload) below from the host:

### 1. Generate a support bundle

The commands below will generate the bundle, saved as */tmp/pf9-support.tgz*.

{% hint style="info" %}
**Info**

Starting PMK 5.10.2 and above versions, the generated support bundle will be gpg encrypted. `/tmp/pf9-support.<GPG>.gpg`
{% endhint %}

* python v3.6 and 3.9

{% tabs %}
{% tab title="Bash" %}

```bash
# sudo -u pf9 LD_LIBRARY_PATH="/opt/pf9/python/pf9-lib:${LD_LIBRARY_PATH}" PYTHONPATH="/opt/pf9/python/lib/python3.9:${PYTHONPATH}" /opt/pf9/hostagent/bin/python /opt/pf9/hostagent/lib/python3.9/site-packages/datagatherer/datagatherer.py

# sudo -u pf9 LD_LIBRARY_PATH="/opt/pf9/python/pf9-lib:${LD_LIBRARY_PATH}" PYTHONPATH="/opt/pf9/python/lib/python3.6:${PYTHONPATH}" /opt/pf9/hostagent/bin/python /opt/pf9/hostagent/lib/python3.6/site-packages/datagatherer/datagatherer.py
```

{% endtab %}
{% endtabs %}

### 2. Upload the support bundle

Please reach out to Platform9 [support team](https://support.platform9.com) for further instruction on how to upload the support bundle.


---

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