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Get Support Bundle from Disconnected Host

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Problem

There is a need to gather a Support Bundle from a Host which is not connected to the Management Plane & unable to retrieve bundles via pf9-hostagent or sidekick.

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Environment

  • Platform9 Managed Kubernetes - All Versions

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Procedure

Need to run the two commands(datagather and upload) below from the host:

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1. Generate a support bundle

The commands below will generate the bundle, saved as /tmp/pf9-support.tgz.

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Info

Starting PMK 5.10.2 and above versions, the generated support bundle will be gpg encrypted. /tmp/pf9-support.<GPG>.gpg

  • python v3.6 and 3.9

# sudo -u pf9 LD_LIBRARY_PATH="/opt/pf9/python/pf9-lib:${LD_LIBRARY_PATH}" PYTHONPATH="/opt/pf9/python/lib/python3.9:${PYTHONPATH}" /opt/pf9/hostagent/bin/python /opt/pf9/hostagent/lib/python3.9/site-packages/datagatherer/datagatherer.py

# sudo -u pf9 LD_LIBRARY_PATH="/opt/pf9/python/pf9-lib:${LD_LIBRARY_PATH}" PYTHONPATH="/opt/pf9/python/lib/python3.6:${PYTHONPATH}" /opt/pf9/hostagent/bin/python /opt/pf9/hostagent/lib/python3.6/site-packages/datagatherer/datagatherer.py

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2. Upload the support bundle

Please reach out to Platform9 support teamarrow-up-right for further instruction on how to upload the support bundle.

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