# SSO Users Have "Email" Field on Support Form

## Problem

A superfluous "Email" field is presented to SSO users when attempting to submit a support request in the Clarity UI.

<figure><img src="https://3413721029-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F8o9pwjt91cVZOj58RUXj%2Fuploads%2Fgit-blob-7ace9229b7a99793e7eda230ea30d27a8df55dcc%2F1623345604.png?alt=media" alt="Screen_Shot_2020-11-25_at_11.42.42_AM.png"><figcaption><p>Screen_Shot_2020-11-25_at_11.42.42_AM.png</p></figcaption></figure>

## Environment

* Platform9 OpenStack - All Versions
* Clarity UI

## Cause

A bug was introduced that prevents this field from being hidden as it is automatically populated on submission.

## Resolution

A bug report has been created and the proper resolution is currently being investigated. We will update this article with more information as it becomes available.